Resident support

Need help with your residence?

Choose the option below that fits your request. Have the residence reference from your lease or welcome materials ready.

Choose the right route

Emergency, urgent, or routine?

Immediate danger

For a life-threatening emergency, fire, suspected gas leak, or immediate danger, leave the area if needed and call 911 first.

Do not wait for email

Urgent issue

Something that could cause damage or makes the home unsafe or unlivable, but is not life-threatening. Examples: an active water leak, no air conditioning in hot weather, no power or water, a door or window that will not lock, or a lockout.

Call the business office message line and leave your residence reference, the problem, and a callback number. Then send a short email so there is a written record. Use any specific urgent-contact instructions in your lease or welcome materials.

Call 1-800-706-4741

Open urgent email

Routine request

Tell us what needs attention and when you first noticed it. Use a short outline to help us understand your request.

Start a routine email

Routine requests

Start with a few details.

Open an email with an outline already filled in, or copy it into your webmail.

contact@pandjmanagement.com

The phone number above is a business office message line. For immediate danger, use the emergency route above.

What is your message about?

Open resident email

View the request outline

To: contact@pandjmanagement.com
Subject: Routine resident request: maintenance

Residence reference:

What needs attention, and where in the home:

When you first noticed it:

Photos attached? (yes/no)

OK to enter if you are not home? (yes/no)

Any pets in the home?

Best times and way to reach you:

This opens your email app. Review and send the message there. Leave out payment details, identification numbers and passwords.